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Technical issues
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Select what covers the area you're having issues with.*

Are you using a free theme or a premium theme?*

Which theme are you having issue with?*

Which free theme are you having issue with?*

License Key*

You can find the theme license in the theme purchase receipt.

What faral error are you getting?*

What demo content import issue are you having?

Select an option that describes your account/billing concern.*

Solution for 500 HTTP internal server error

500 HTTP error or 500 internal server error is due to your hosting service and it can be easily fixed. So we recommend you to contact your hosting service provider.

Please ensure that your hosting service provides the features recommended by WordPress.

If you are looking for better WordPress hosting, checkout our review of best WordPress hosting providers.

Solutions for exceeds the upload_max_filesize error

T_FUNCTION error is caused when obsolete version of PHP is used in hosting.

If your website is hosted on a server which is using PHP version lower than 5.6, please contact your hosting company to upgrade the PHP version to 5.6 or greater.

Please ensure that your hosting service provides the features recommended by WordPress.

If you are looking for better WordPress hosting, checkout our review of best WordPress hosting providers.

Solutions for exceeds the upload_max_filesize error

The "exceeds the upload_max_filesize directive in php.ini." error is due to your hosting service and it can be easily fixed. So we recommend you to contact your hosting service provider.

Please ensure that your hosting service provides the features recommended by WordPress.

If you are looking for better WordPress hosting, checkout our review of best WordPress hosting providers.

1. Fatal error: Can't use function return value in write context in...

The error is related to PHP version of the hosting service. If your website is hosted on a server that is using PHP version lower than 5.6, please contact your hosting company to upgrade the PHP version to 5.6 or greater.

Please ensure that your hosting service provides the features recommended by WordPress.

If you are looking for better WordPress hosting, checkout our review of best WordPress hosting providers.

Where can I find theme .zip file?

The theme file that we send is always in .zip format. But, sometimes you don't get the file in zip format when you download it.

This is because your browser/computer automatically unzips the zipped files. This is a common issue on Apple devices.

Here is a tutorial on how to stop automatically unzipping downloaded zip files in Mac Safari.

I got "no import file specified" error

This error is caused due to the demo import zip file naming convention or using wrong demo import tab.

For successful demo import, please make sure:
1. You are using latest version of Rara One Click Demo Import plugin.
2. You have downloaded the latest demo import zip file from the theme page (for free theme).

If you are doing demo import of a free theme, use the "Demo Import" tab via Appearance > Rara Demo Import > Demo Import.

If you are doing demo import for a premium theme, use the "Pro Theme Demo Import" tab via Appearance > Rara Demo Import > Pro Theme Demo Import.

It's been over 15 minutes and still spinning

If you are using shared hosting plan, then there is high chance that demo import might not work on your server because your server might have some limitation. For the demo import to work properly, the PHP configuration on your server should be:
* max_execution_time 360 
* memory_limit 256M 
* post_max_size 32M 
* upload_max_filesize 32M 

Please request your hosting to give you the above configuration and then try the demo import again.

Demo import of premium themes  
The demo content of premium theme is bundled within the theme. To import the demo content in the pro theme, refer to the step-by-step guide here. 

Demo import of free themes
You can find demo content .zip file of free themes on the individual theme documentation page. To import the demo content in the free themes, refer to the step-by-step guide here.

I need an invoice  

You can generate an invoice for your past purchase anytime. All you need to do is go to 2co.com, and enter your Order Number and Email Address.

You can find your Order Number in the purchase receipt email.

How to request a refund? 

We strongly believe in and stand by our themes 100% but we understand that it cannot work for everyone. We are more than happy to provide a full refund if your purchase is within 15 days.

Before asking for a refund, please allow us to help and resolve the issue you are facing by click on Technical Issues above and creating a support ticket.

If you still feel that you must request a refund, please read our refund terms and conditions and get in touch with us.

How to update my theme? 

If you're a premium theme user, your theme license must be active on your website to get theme update.

You can find the theme license on the purchase receipt email. Follow this step-by-step guide to active your theme license.

After you have activated the theme license, go to Appearance > Themes and you should see an update available notification on the theme.

If you are a free theme user, you don't need to active theme license. Go to Appearance > Themes and you should see an update available notification on the theme.